Frequently Asked Questions
Packing/Shipping
*Free U.S. Shipping on orders over $100 applies to the lower 48 states. Recipients in Alaska and Hawaii will incur a shipping charge.
The majority of items will ship UPS Ground (standard shipping) and typically arrive within 5-7 business days. Sometimes smaller shipments will be sent through USPS and still usually arrive within 5-7 business days. Buyers will receive a shipping confirmation with tracking information within 2-3 business days of the order being placed. All orders ship from Las Vegas, NV.
At this time I am unable to offer any expedited shipping options. If you need an item by a certain time, please contact me directly and I will do my best to accommodate you.
Shipments are packaged thoughtfully and beautifully, making them essentially “giftwrapped”. In an effort to cut back on paper usage, I do not include invoices/receipts inside shipments.
International Orders
To inquire about shipping outside of the US, please fill out the contact form and include:
The item(s) you are interested in purchasing
Shipping address
I will respond as soon as I am able with a shipping quote for your order.
Materials/Sourcing
The Dark Moon Library supports local businesses, independent book stores, and U.S. manufacturing whenever possible. When I do purchase products from a corporation, I look to those who place human rights, workers wages, and fair trade practices in high-priority. All books are purchased new.
Custom Orders
Custom orders start at $140 per book.
Please fill out the contact form and include:
Title of the book/series
Author’s name
Indicate if you are interested in clothbound or leatherbound books
Your budget for this project
Shipping city/state, country
*Please note, in keeping with The Dark Moon Library brand, books must be in the fantasy, romantic fantasy, dark romance, science-fiction, and horror genres.
When will an item be restocked?
Restocks happen as soon as humanly possible. Usually within 2-4 weeks of selling out. However, sometimes it does take longer to get an item restocked if it is up for a redesign, or the materials used are no longer available. If you are interested in a particular item and need it by a certain time frame, please send a message and I will do my best to work with you. I am always happy to answer any questions about inventory so feel free to contact me.
Returns/Exchanges
I do not accept returns or exchanges. If an item is damaged in shipping, please save all shipping materials and contact me within 24 hours of receiving the item to resolve the issue.
Need help with something specific?
Send me a message below.
I typically respond within 24 hours.
A One Woman Operation
Greetings, fellow readers. I am Erin, and like many of you, my life has been one big journey from one book to the next. From the moment I could grasp a book, I was lost in the worlds of fantasy and science fiction.
The Dark Moon Library is a tribute to my lifelong love affair with books, a space born from the desire to offer more than just mass-produced reads. Here, you'll find handmade custom special edition hardcover books. Each one a labor of love in order to do the stories inside justice.
The witchy, moody, and dark aesthetic of The Dark Moon Library isn't just a style; it's a reflection of the atmosphere where the most potent stories often reside.
Thank you for stepping into my little corner of the internet. I hope you find something here that resonates with the reader and creator within you.
Warmly,
Erin
Owner, The Dark Moon Library
